My current role is Head of User Experience and Service Design at Walgreens in Chicago. That means I lead design research, user experience, and creative for the company’s mobile apps and websites, as well the omni-channel service design practice.
Beginning as an illustrator and visual designer, my career evolved along with the Web and the maturing practice of user experience design.
I frequently speak at professional conferences, most often talking about design thinking in omni-channel retail and health.
Recent appearances have included:
Video of a recent virtual conference presentation:
Global Experience Summit 2020
When I was more hands-on as a UX designer, I produced many UX deliverables.
Some of my older conference presentations can be seen on Slideshare.
Back before we ever heard of the Web, I was trained as a medical illustrator. I don't do any medical illustration work these days, but I have a mini-portfolio of stock medical and veterinary illustrations available for licensing.