I am Head of User Experience and Service Design at Walgreens in Chicago. That means I lead design research, user experience, and creative for the company’s mobile apps and websites, as well the omni-channel service design practice.
See my full resume on LinkedIn:
Beginning as an illustrator and visual designer, my career evolved along with the Web and the maturing practice of user experience design.
While I spend most of my time now managing a UX design/research team, I was hands-on in my previous consulting positions. Below are a few (somewhat dated) samples of my work.
User Experience Brief
High-level UX strategy document for a global transportation company's website.
Wireframes / Design Spec
Annotated wireframes detailing a global transportation company's website.
Wireframes / Design Spec
Excerpt of detailed functional specification and wireframes for an eCommerce checkout process.
Wireframes
Subset of annotated wireframes for the consumer product information and marketing site of a major electronics manufacturer.
Site Map
Map for a software reseller's corporate / eCommerce website.
User Flow
Flow diagram showing the user's core path through a product information experience.
Back before we ever heard of the Web, I was trained as a medical illustrator. I don't do any medical illustration work these days, but I have a mini-portfolio of stock medical and veterinary illustrations available for licensing.
Find me in any of these digital spaces:
Conference presentations
I'm available to speak!
Video from the Service Experience conference
More photos, with often witty captions