John Yesko is an experience design and creative leader in Chicago.
Work
My current role is VP of Experience and Design at Nordstrom.
That means I lead user experience design, UX research, and omni-channel customer experience for the company.
I previous led User Experience and Service Design at Walgreens for 11 years.
See my full resume on LinkedIn:
Beginning as an illustrator and visual designer, my career evolved along with the Web and the maturing practice of user experience design.
Industry
I frequently speak at professional conferences, most often talking about design thinking in omni-channel retail and health.
Recent appearances have included:
- Service Design Week (Design Thinking in Retail)
- R & D Design Thinking / Product Development Summit (Design Thinking in Retail)
- eTail East; eTail West (Service Design at the Heart of Omni-channel)
- Next Generation Customer Experience (Evolving the Customer Experience Role)
Video of a recent virtual conference presentation:
Global Experience Summit 2020
Older Work
When I was more hands-on as a UX designer, I produced many UX deliverables.
Some of my older conference presentations can be seen on Slideshare.
Back before we ever heard of the Web, I was trained as a medical illustrator. I don't do any medical illustration work these days, but I have a mini-portfolio of stock medical and veterinary illustrations available for licensing.
